At JoyAmo we strive to make every piece of personalised jewelry as precious and beautiful as the moment it commemorates. If your item arrives damaged, incorrectly designed, or is simply not what you expected, please let us know immediately, and we’ll do our utmost to recreate it to your full satisfaction. To get in touch with us concerning a return or cancellation, please email us at [email protected] or call us at +1 917-985-8528.
New, unworn items can be returned to JoyAmo within 120 days of delivery. Please note that because all our personalised items are one-of-a-kind, those returns will incur a 30% restocking fee.
Once your order has been submitted we are immediately beginning the process of production of your personalised items. If you would like to cancel your purchase, a restocking fee of 30% will be applied over the total amount of the item. To cancel your order, please contact [email protected]
Cancellations will be processed on the day we receive your cancellation request. The credit card or PayPal account you used to purchase your item/s will be refunded. The refund procedure may take up to 10 business days from the day your refund was approved, depending on the policy of the credit card you used to pay for your order
JoyAmo reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our policies, please contact [email protected]